Time to shine the spotlight on Jessica McKinney, a dedicated team member who has been with the company for six years. Throughout her time here, Jessica has become an invaluable part of our team, known for her exceptional communication skills, problem-solving abilities, and her genuine passion for helping others.

On a typical day, Jessica’s role keeps her busy assisting customers in person, over the phone, and through email. Her responsibilities also include collecting and processing payments. What stands out about Jessica, however, is her commitment to customer service. Each interaction is an opportunity for her to not only help a customer but also refine her skills and grow professionally. For Jessica, the process of problem-solving and communication isn’t just a job—it’s a way to develop herself both personally and professionally.

Over the years, Jessica has worked on several important projects, but one stands out as a true achievement: being recognized by the board for creating the Field Operations Frequently Asked Questions book. This project, alongside her time serving on the Employee Relations Committee (ERC), is something she’s incredibly proud of. It’s a testament to her hard work, attention to detail, and dedication to supporting her team.

What drives Jessica to give her best every day? It’s the challenge. She thrives in situations that require creative thinking and innovative solutions. Whether it’s helping a teammate or finding the right way to support a customer, Jessica is fueled by the process of overcoming obstacles and creating positive outcomes.

Beyond her day-to-day responsibilities, Jessica cherishes the connections she’s made with her coworkers and the customers she serves. One of her favorite parts of the job is the opportunity to be involved with the ERC and community outreach efforts.

As much as she loves her current role, Jessica has a curious side and would love to experience the work of the Distribution Crew for a day. She’s fascinated by how leaks are repaired and enjoys learning about the system’s inner workings. Her interest in understanding different facets of the company speaks to her dedication to learning and growing within the organization.

When it comes to memories, Jessica’s favorite moment is a lighthearted one. She recalls the time she went sledding down the hill dressed as Melton the Ice Cube. It’s clear that Jessica values the fun, memorable experiences that make the workplace feel like a community.

Jessica’s story is one of dedication, growth, and a deep passion for making a positive impact. We’re lucky to have her as a part of the team!