Customer Accounts

Telephone Payments

Call 866.468.0199 or 270.737.1056 Option #1 (After Hours Option #4)
(Please have your Account Number and CID Number readily available)

Payment Status/Due Date Questions:

For questions regarding your due date or payment status.
Email Payments or call 270.737.1056 Option #1

Account Questions

For questions regarding your bill or usage.
Email Billing or call 270.737.1056 Option #2

Start or Stop Service:

To begin new service or terminate existing service.
Email New Accounts or call 270.737.1056 Option #2

Document of Domicile:

For questions regarding Document of Domicile.
Email New Accounts or call 270.737.1056 Option #3

Report A Leak:

To report a water leak.
Email Service or call 270.737.1056 Option #4

Water Quality:

For questions regarding the quality of your water.
Email Water Quality or call 270.737.1056 Option #5

Service

Pressure or other service-related issues:

Email Service or call 270.737.1056 Option #2

Human Resources

Payroll and benefits:

Email Human Resources or call 270.737.1056 ext. 209

Community Involvement

Public events or school programs:

Email Public Relations or call 270.737.1056

Water Analysis

White Mills Treatment Plant:

Email Water Analysis or call 270.862.3213

Contractors

Projects and bid information:

Email Projects or call 270.737.1056 ext. 212

Accounting

Accounts Payable:

Email Accounts Payable or call 270-737-1056 ext. 258